Updated Frequently

Download the CDAnet Dental Office User Guide for use and training of dental office staff.

For a list of insurance carriers accepting CDAnet e-claims go to cda-adc.ca/carriers

Changes to Desjardins Insurance’s (Insurer No. 000051) adjudication service

As of January 1, 2021, Desjardins Insurance changed their claim processor from Express Scripts to TELUS Assure. On August 23, 2021, they will transition their final groups. With this milestone date, Desjardins Insurance will begin to offer new CDAnet claim process options!

Click here to read the full notice.

Empire Life Insurance updated supported transactions

Effective June 17th, 2021, Empire Life Insurance started accepting additional claim transactions:

  • Claim Reversal (02)
  • Claim Reversal Response (12)
  • PreDetermination EOB (23)
  • Claim EOB (21)

New Carrier! BG Benefit Administrators - Carrier ID 000128

Effective March 1st, 2021 Bilsland Griffith Benefits Administrators (BG Benefits Administrators) started accepting CDAnet Dental benefit claims with Carrier ID 000128. Please ensure you add their carrier information to your software. If adding a carrier is not an option, please contact your software company to ensure BG Benefits is set-up for your patients next visit.

Manion, GroupHEALTH & Group Source start accepting Coordination of benefits (COB) electronically

As of Thursday, March 18, 2021, offices can send CDAnet COB claims for Manion, GroupHEALTH and Group Source with their office practice management software (PMS). To make this claim option available, offices will need to update their PMS settings for each claims processor. First verify that the CDAnet version is set to "version 4" and enable the "COB 07" claim transaction. Using the CDAnet claims processor list, you can look up a complete list of claim processor details, including additional COB claim processing instructions.

Read the full article here.

Changes to Desjardins Insurance Claim Processing

December 11, 2020

As of January 1, 2021, Desjardins Insurance will begin to transition their claim processing from Express Scripts to TELUS Health service. Continue to submit claims to Desjardins Insurance with carrier ID. 000051.

Changes to Desjardins Insurance Claim Processing

December 11, 2020

As of January 1, 2021, Desjardins Insurance will begin to transition their claim processing from Express Scripts to TELUS Health service. Continue to submit claims to Desjardins Insurance with carrier ID. 000051.

Click here to read the full statement.

Canada Life accepts file attachments

October 21, 2020

Effective Saturday, October 24th, 2020, Canada Life will accept file attachments (patient records) for claims and predetermination submitted electronically.

Click here to read the Canada Life's full communication.

Great-West Life Joins The Canada Life Assurance Company

January 8, 2019

Effective January 1 2020, Great-West Life, London Life and Canada Life have joined together as The Canada Life Assurance Company.

Click here to learn more.

Accerta Is Changing Network Providers

June 10, 2019

On June 16, 2019, Accerta will change their network provider from instream to .

Click here to learn more.

Check your ITRANS ICA software version —you may not be able to send CDAnet e-claims

April 30, 2019

Effective July 1, 2019, offices using Windows computers (not Mac users) will need to ensure their ITRANS Communication Application (ICA) software has been updated to version 3 or newer. The current version is 4.1. Mac users will not be affected by this software change. 

Click here to learn more.

TELUS AjudiCare - New Carrier ID 000034

December 13, 2018

Effective January 1st, 2019, TELUS AdjudiCare (previously known as Symbility or AUTOBEN) will begin to use the carrier ID 000034 to process claims for their clients.

Click here to learn more.

Great-West Life is upgrading to CDAnet version 4

November 26, 2018

On Nov. 30, 2018, Great-West Life will upgrade their dental claims system and process claims with CDAnet version 4. Two important benefits of this upgrade are:

  • Predeterminations will be processed immediately when possible.
  • Coordination of Benefits will be accepted. This means when Great-West Life is the secondary claims processor you can send the secondary benefit claim right away.

Click here to learn more.

ESORSE will no longer be accepted on the TELUS Group B network

November 23, 2018

Effective November 25, 2018, ESORSE (carrier ID 610650) will no longer be accepted on the TELUS Group B network. This means you cannot send e-claims to ESORSE and will need to complete a paper dental claim form.

Pacific Blue Cross Accepts Coordination of Benefits! CDAnet 07 Transaction

Save time and mailing expenses by sending your Coordination of Benefits (COB) claims electronically to Pacific Blue Cross (PBC).

Alberta Blue Cross now accepts patient records with CDA Secure Send

When your office submits a claim or predetermination and diagnostic records are required, you can now use CDA Secure Send to securely submit your patient records electronically to Alberta Blue Cross (ABC).

GroupHEALTH has two Carrier IDs

Verify the carrier ID number on the patient’s benefit card to avoid inaccurate claim submissions.

Equitable Life of Canada is moving to real-time claim processing and CDAnet version 4

On July 21 2018, Equitable Life of Canada will be upgrading their systems to begin processing claims in real-time using CDAnet version 4. This means you will receive an immediate response for predeterminations, claims and reversals.

Equitable Life claim system will be temporarily unavailable for claim processing on Saturday, July 21, 2018 and will resume on Monday, July 23, 2018.

GroupSource has a new Carrier ID.

Effective August 1, 2018, some GroupSource clients will be covered under a new Carrier ID. 605064. This change only applies to some of clients; others will remain on the existing Carrier ID. 610099

Sun Life new monthly dental cheque payments

Starting August 2018, Sun Life Financial will begin issuing dental cheques and claim statements monthly. For daily payments, Sun Life offers Electronic Funds Transfer services.

GroupHEALTH New Carrier ID. 000125

GroupHEALTH would like to remind you that in November, 2017, they started using a new Carrier ID (000125) for a portion of their clients. This change only applies to some clients; others will remain on the existing Carrier ID., 610099.  

Mandatory Consent

As we continue to move to a paperless environment, we would like to remind offices that its mandatory to obtain the patient’s consent to send their personal information to insurance companies. The signed consent form should be maintained as a record in the patient’s file. 

Johnson Inc. conversion to Express Scripts

Johnson Inc. will convert their dental plans to Express Scripts Canada. All electronics claims should continue to be submitted to carrier ID. 627265.

Is it time to renew your CDA Digital ID?

The CDA Digital ID.’s are used by ITRANS Claims Service to authenticate dentists when sending e-claims or CDA Secure Send messages. The CDA Digital ID.’s was issued for a 3 year period and most dentists will be required to renew them in 2018.

RBC Insurance - Address Information to send a Claim Form

September 13, 2017

Please note, when you send your claim form to RBC Insurance via Canada Post, please use the following address:

RBC Insurance Company
Attention: Dental Department
PO Box 1614
Windsor, Ontario N9A 0B9

Change to the dentist payment process - Industrial Alliance Financial Group

June 29, 2017

Transactions relating to assigned benefit payments to dentists sent to iA Financial Group will be paid by instream DIRECT PAY, a national provider specializing in secure online services for the dental community and insurers. This new process will be effective on June 30, 2017. There is no change to the electronic claims or dentist assignment processes. Download the PDF file for more information.

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