Updated Frequently

Download the CDAnet Dental Office User Guide for use and training of dental office staff.

For a list of insurance carriers accepting CDAnet e-claims go to cda-adc.ca/carriers

La Capitale is rebranding to Beneva

January 17, 2022

As of January 17, 2022, claims submitted to La Capitale (carrier ID 600502) will be adjudicated under the insurer name La Capitale/Beneva.

What you need to know:

  • As part of the transition process, their members will continue to use their La Capitale card until they receive their new Beneva card.
  • Claims should continue to be submitted with the CDAnet carrier ID 600502. To avoid confusion with processing CDAnet claims, in your practice management software update the insurer name for carrier ID 600502 to La Capitale/Beneva. This will make it easier to identify the carrier when patients present the Beneva benefit card.
  • Offices can search the CDA carrier list under La Capitale/Beneva or Beneva. Both carrier records will include the carrier ID 600502 with the same claim processing details.

Any question, please contact TELUS Health at 1-866-272-2204.

Read the full notice here.

Reminder to check RWAM Insurance phone numbers

January 17, 2022

RWAM (carrier ID 610616) would like to ensure that your contact records for them include the below phone listings. Their old phone listing has been reassigned and its been reported to RWAM that dental calls are still being received at their old phone listings.

Toll Free: 1-877-888-7926
Local: (519) 669-1632

The PBAS Group accepts CDAnet e-claims for additional plans

December 9, 2021

Effective January 1, 2022, The PBAS Group (carrier ID 610256) will be accepting Plan 250 – Ontario Dental Plan and Plan 810 – Calgary District Pipe Trades. When sending CDAnet e-claims for patients with these plans, ensure the following carrier information is applied:

The PBAS Group
Carrier Code: 610256
Version: 4

Read the full notice and view a list of plans currently accepting CDAnet e-claims.

COUGHLIN (carrier ID 610105) – switching to TELUS AdjudiCare (000034)

November 9, 2021

On November 1, 2021, Coughlin & Associates (carrier ID 610105) started processing a portion of their plan member claims with TELUS AdjudiCare. Coughlin plan members will receive new benefit cards with new group and certificate numbers including TELUS AdjudiCare, carrier ID “000034”, listed on the back of the card.

Please ensure you verify the patients benefit card to identify if the carrier information should be updated in your practice management software for CDAnet e-claims. If the information is not updated, the patients claim will fail and the office will receive an acknowledgement with an error and a display message to request an update to the patients benefit information.

TELUS AdjudiCare is a claims processor that provides claim processing services for many third-party administrators (TPA’s), using the carrier ID 000034.

If you have any questions, you can contact the TELUS Dental Technical Helpdesk at 1-866-272-2204.

Read the full notice and view the sample card.

November 9, 2021

Canada Life is extending claims age limit up to 90 days

Beginning November 16, 2021, Canada Life will extend their claims age limit from 31 days to 90 days.

To have this flexibility you will need to make an update to the age limit in your practice management software for Canada Life (previously Great West Life) carrier ID 000011. While you make this change ensure that you verify the Canada Life’s claim processing details are set to the following:

Age limit – 90 days
CDAnet version – 4
Coordination of Benefits (07) – yes/enabled
Attachments (09) –yes/enabled

The extended age limit will provide more flexibility, however it’s expected that all patient claims will be transmitted on the date of service. In certain situations dental offices will be able to submit their patient claims up to 90 days from the date of service. Claims older than 90 days cannot be sent with CDAnet and ITRANS.

Alberta Blue Cross migration to TELUS network

October 14, 2021

Starting Jan 1st, 2022, Alberta Blue Cross will no longer accept CDAnet claims through their Alberta Blue Cross/Claimstream network.

It is important that the settings for Alberta Blue Cross (Carrier ID 000090) is configured in your office software to use the TELUS Group B network prior to Dec 31st, 2021.

In June 2021, Alberta Blue Cross began accepting dental electronic claims from the TELUS dental network (Group B). With this change now in place, Alberta Blue Cross will no longer accept e-claims directly through their network after Dec 31st, 2021. ALL dental electronic claims to Alberta Blue Cross must be submitted through the TELUS dental network.

If you need assistance making this change to your software, please contact your vendor for assistance.

REMINDER – TELUS AdjudiCare Carrier ID 000034

August 26, 2021

As a reminder, TELUS AdjudiCare is a CDAnet claims processor using the carrier ID 000034. They are a claims processor for multiple third-party administrators (TPAs). Plan member benefit cards will have carrier ID “000034” and the name “TELUS AdjudiCare” in small print. TPA names/logos will also appear on the cards but can be ignored. If TELUS AdjudiCare is not listed in your practice management software, you will need to add them as a new carrier. If this option is not available in your software, please contact your software vendor.

In the interim, if you have carrier ID. 000034 set up in your system regardless of the name associated with this carrier ID, you can submit claims which will be successfully routed to the correct AdjudiCare TPA via the TELUS Dental Network (Group B).

If you have any questions, you can contact the TELUS Dental Technical Helpdesk at 1-866-272-2204.

Read the full notice and view the sample card.

Industrial Alliance Groupe Financier does not support CDAnet Claim Reversals

August 26, 2021

Industrial Alliance Group Financier (IA) carrier ID. 000060 currently does not support CDAnet claim reversals. This means that claim reversals cannot be processed electronically through your practice management software. Until further notice, dentists and office staff can call IA at 1-877-422-6487 and request a claim reversal. All claim reversal requests must be completed the same day as the claim submission. Their agents will ensure prompt processing of these requests.

To update your software, change the configuration settings for carrier ID. 000060, and disable the following transactions

  • Claim Reversal (02)
  • Claim Reversal Response (12)

Changes to Desjardins Insurance’s (Insurer No. 000051) adjudication service

July 19, 2021

As of January 1, 2021, Desjardins Insurance changed their claim processor from Express Scripts to TELUS Assure. On August 23, 2021, they will transition their final groups. With this milestone date, Desjardins Insurance will begin to offer new CDAnet claim process options!

Click here to read the full notice.

Empire Life Insurance updated supported transactions

August 17, 2021

Effective June 17th, 2021, Empire Life Insurance started accepting additional claim transactions:

  • Claim Reversal (02)
  • Claim Reversal Response (12)
  • PreDetermination EOB (23)
  • Claim EOB (21)

Depending on your practice management software, you may need to make some setting changes for Empire Life. If you are unsure how to make the setting changes, please contact your software vendor.

For a full list of Empire Life Insurance supported transactions please visit the CDAnet Carrier page.

New Carrier! BG Benefit Administrators - Carrier ID 000128

March 18, 2021

Effective March 1st, 2021 Bilsland Griffith Benefits Administrators (BG Benefits Administrators) started accepting CDAnet Dental benefit claims with Carrier ID 000128. Please ensure you add their carrier information to your software. If adding a carrier is not an option, please contact your software company to ensure BG Benefits is set-up for your patients next visit.

Manion, GroupHEALTH & Group Source start accepting Coordination of benefits (COB) electronically

March 15, 2021

As of Thursday, March 18, 2021, offices can send CDAnet COB claims for Manion, GroupHEALTH and Group Source with their office practice management software (PMS). To make this claim option available, offices will need to update their PMS settings for each claims processor. First verify that the CDAnet version is set to "version 4" and enable the "COB 07" claim transaction. Using the CDAnet claims processor list, you can look up a complete list of claim processor details, including additional COB claim processing instructions.

Read the full article here.

Changes to Desjardins Insurance Claim Processing

December 11, 2020

As of January 1, 2021, Desjardins Insurance will begin to transition their claim processing from Express Scripts to TELUS Health service. Continue to submit claims to Desjardins Insurance with carrier ID. 000051.

Click here to read the full statement.

Canada Life accepts file attachments

October 21, 2020

Effective Saturday, October 24th, 2020, Canada Life will accept file attachments (patient records) for claims and predetermination submitted electronically.

Click here to read the Canada Life's full communication.

Great-West Life Joins The Canada Life Assurance Company

January 8, 2019

Effective January 1 2020, Great-West Life, London Life and Canada Life have joined together as The Canada Life Assurance Company.

Click here to learn more.

Accerta Is Changing Network Providers

June 10, 2019

On June 16, 2019, Accerta will change their network provider from instream to TELUS.

Click here to learn more.

Check your ITRANS ICA software version —you may not be able to send CDAnet e-claims

April 30, 2019

Effective July 1, 2019, offices using Windows computers (not Mac users) will need to ensure their ITRANS Communication Application (ICA) software has been updated to version 3 or newer. The current version is 4.1. Mac users will not be affected by this software change. 

Click here to learn more.

TELUS AjudiCare - New Carrier ID 000034

December 13, 2018

Effective January 1st, 2019, TELUS AdjudiCare (previously known as Symbility or AUTOBEN) will begin to use the carrier ID 000034 to process claims for their clients.

Click here to learn more.

Great-West Life is upgrading to CDAnet version 4

November 26, 2018

On Nov. 30, 2018, Great-West Life will upgrade their dental claims system and process claims with CDAnet version 4. Two important benefits of this upgrade are:

  • Predeterminations will be processed immediately when possible.
  • Coordination of Benefits will be accepted. This means when Great-West Life is the secondary claims processor you can send the secondary benefit claim right away.

Click here to learn more.

ESORSE will no longer be accepted on the TELUS Group B network

November 23, 2018

Effective November 25, 2018, ESORSE (carrier ID 610650) will no longer be accepted on the TELUS Group B network. This means you cannot send e-claims to ESORSE and will need to complete a paper dental claim form.

Pacific Blue Cross Accepts Coordination of Benefits! CDAnet 07 Transaction

Save time and mailing expenses by sending your Coordination of Benefits (COB) claims electronically to Pacific Blue Cross (PBC).

Alberta Blue Cross now accepts patient records with CDA Secure Send

When your office submits a claim or predetermination and diagnostic records are required, you can now use CDA Secure Send to securely submit your patient records electronically to Alberta Blue Cross (ABC).

GroupHEALTH has two Carrier IDs

Verify the carrier ID number on the patient’s benefit card to avoid inaccurate claim submissions.

Equitable Life of Canada is moving to real-time claim processing and CDAnet version 4

On July 21 2018, Equitable Life of Canada will be upgrading their systems to begin processing claims in real-time using CDAnet version 4. This means you will receive an immediate response for predeterminations, claims and reversals.

Equitable Life claim system will be temporarily unavailable for claim processing on Saturday, July 21, 2018 and will resume on Monday, July 23, 2018.

GroupSource has a new Carrier ID.

Effective August 1, 2018, some GroupSource clients will be covered under a new Carrier ID. 605064. This change only applies to some of clients; others will remain on the existing Carrier ID. 610099

Sun Life new monthly dental cheque payments

Starting August 2018, Sun Life Financial will begin issuing dental cheques and claim statements monthly. For daily payments, Sun Life offers Electronic Funds Transfer services.

GroupHEALTH New Carrier ID. 000125

GroupHEALTH would like to remind you that in November, 2017, they started using a new Carrier ID (000125) for a portion of their clients. This change only applies to some clients; others will remain on the existing Carrier ID., 610099.  

Mandatory Consent

As we continue to move to a paperless environment, we would like to remind offices that its mandatory to obtain the patient’s consent to send their personal information to insurance companies. The signed consent form should be maintained as a record in the patient’s file. 

Johnson Inc. conversion to Express Scripts

Johnson Inc. will convert their dental plans to Express Scripts Canada. All electronics claims should continue to be submitted to carrier ID. 627265.

Is it time to renew your CDA Digital ID?

The CDA Digital ID.’s are used by ITRANS Claims Service to authenticate dentists when sending e-claims or CDA Secure Send messages. The CDA Digital ID.’s was issued for a 3 year period and most dentists will be required to renew them in 2018.

RBC Insurance - Address Information to send a Claim Form

September 13, 2017

Please note, when you send your claim form to RBC Insurance via Canada Post, please use the following address:

RBC Insurance Company
Attention: Dental Department
PO Box 1614
Windsor, Ontario N9A 0B9

Change to the dentist payment process - Industrial Alliance Financial Group

June 29, 2017

Transactions relating to assigned benefit payments to dentists sent to iA Financial Group will be paid by instream DIRECT PAY, a national provider specializing in secure online services for the dental community and insurers. This new process will be effective on June 30, 2017. There is no change to the electronic claims or dentist assignment processes. Download the PDF file for more information.