What are CDA Digital IDs?

CDA Digital IDs are used to verify the identity of a dentist when sending CDAnet messages with ITRANS in order to authenticate the sending dentist. The digital IDs are only available from the CDA Practice Support Services website, and each one is specific to the dentist named in the ID, and the office where the dentist is practicing. CDA Digital IDs protect dentists from someone else submitting claims with their name (identify theft).

September 15, 2023

Your CDA Digital IDs May Need Updating

The following only applies to dental offices sending claims using “ITRANS 1”. Only perform the update below if you are confident you use ITRANS 1 (not ITRANS 2.0). Here are three ways to know if you are using ITRANS 1:

  • You received an email from CDA indicating you are using ITRANS 1 and to complete the update below.
  • You open the Task Manager on your computer and see a program in the Processes column called the “iCA” running. On the details screen, it is called “iCA.exe”.
  • You called the CDA Help Desk (1-866-788-1212) and they confirmed you use ITRANS 1.

What update is needed?
The CDA Digital IDs need to be updated to a new version. You need to run the software linked below to update the IDs. This is a one-time process that will take less than 10 minutes.

What to do:

  1. Sign-in to the computer that sends the dental claims – this is usually a server. However, sometimes each workstation where the end user sends claims needs to be updated. If you are not sure, contact the CDA help desk.
  2. Download this software by clicking on the link and choosing Save: CDA Digital ID Updater
  3. Once downloaded, double-click on the software – it will ask if you want to install the software – say “yes” and click the “Next” on all prompts. No need to make any changes.
  4. Once installed, run the software. The software will search for CDA Digital IDs that need to be updated. Click “Replace yellow highlighted Digital IDs” to update CDA Digital IDs for dentists who are still practicing at the office and then Click “Delete red highlighted Expiring Certificates” to remove unused and expired IDs. See below.
  5. Complete the process, and exit the program – the update is now complete. This must be completed on each computer running the “iCA”.

Please see below for answers to some common questions.