March 4, 2024
What update is needed?
The CDA Digital IDs need to be updated to a new version so you can continue to send claims. Below are the instructions to complete the update, the process should take no more than ten minutes to complete. Note: if your office does not use a server for sending claims, multiple workstations may need to be updated.
- Go to the computer(s) that has the ITRANS icon running on it – this is usually a server or can be a workstation where the end-user sends claims. If you are not sure, refer to the “Server vs Client Setup” table below or contact the CDA help desk.
- Download the CDA Digital ID software update by clicking the link CDA Digital ID updater and following the prompts.
- Once downloaded, install the software. Double-click on the software – it will ask if you want to install the software – say “yes” and click the “next” on all prompts. There is no need to make any changes.
- Once installed, run the software by double-clicking the CDA Digital ID Updater icon on the desktop. The software will search for all CDA Digital IDs on the computer. Click “Replace yellow highlighted Digital IDs” to update CDA Digital IDs for dentists who are still practicing at the office.
- Complete the process and close the program – the update is now complete.
- Repeat steps 1-6 on each workstation in the office if your software is not installed on a server. See the Server vs Client Setup table below.
Server vs Client Setup
*Some Maxident offices are on the server setup. If not sure, please contact the CDA Help Desk (1-866-788-1212) to confirm the setup
**In offices using Tracker, the “iCA” or “iCA.exe” is usually on the server or only on another specific computer in the office.
Please see below for answers to some common questions.
A. CDA Digital IDs verify the identity and authenticate the dentist when sending CDAnet claim messages with ITRANS. The digital IDs are only available from the CDA Practice Support Services website, and each one is specific to the dentist specified in the ID, and the office where the dentist is practicing. CDA Digital IDs protect dentists from others submitting claims with their name (identity theft).
A. CDA Digital IDs are expiring in October 2024. This process solves the issue and ensures that CDA Digital IDs don’t expire all at once.
A. No, this is a one-time process. The new CDA Digital IDs have a 15-month term, and you will be notified when its time to renew using the standard process available in the CDA Practice Support Services website. Note, if your office upgrades to ITRANS 2.0, the renewal of CDA Digital IDs is automatic.
A. The CDA Digital ID updater software scans the digital IDs (called “certificates” by the computer) and looks for certificates set to expire on or before October 2024. For each one it finds, it asks if it should be replaced. If yes, then the Digital ID is replaced, and the old one is deleted.
A. CDA will be monitoring the activity to ensure offices are completing the required software update prior to October 2024. Communications will be sent to offices that still require the digital IDs to be updated.
A. The software update is hosted on the CDA website and we do not send links to the software which is susceptible to malware. Also, the software update installer is “signed”. If you review the properties for the software, a digital certificate is listed which verifies the organization the produced the software. In this case, you will expect to see CDA’s subsidiary, Continovation Services Inc. listed.
A. Call the CDA Help Desk at 1-866-788-1212.
