DealingwithDifficultBehaviours Difficult workplace behaviours While everyone is unique, there are certain negative behaviours that can have a detrimental impact on your entire team. Some of the most prevalent disruptive behaviours are displayed by certain personality types including: • The Narcissist. This individual has a need for admiration, carries a sense of entitlement, exhibits arrogance and grandiose behaviour and has a general lack of empathy for others. In other words, it’s all about them. They usually have an inflated opinion of themselves and their work and attempt to gain favour with no care of how their actions affect others. Narcissists are also extremely sensitive to criticism of any kind and liable to react badly. • The Bully. While there is legislation against overt workplace harassment and most organizations have definitive guidelines regarding bullying, it continues—just more insidiously. Workplace bullies denigrate, criticize, manipulate, intimidate or exclude. Like the narcissist, they push others down so they can rise to the top and are usually disliked, mistrusted and avoided by coworkers. • The Passive-Aggressive. This employee says one thing and does another. They can be hard The key to success for any leader is having a team with the right combination of skills, talents and personalities. When the mix is right, new ideas flow, engagement and productivity are high and people work cooperatively. While the occasional conflict will arise due to miscommunication, unclear job responsibilities or differing working styles, the biggest threat to team morale and performance is having individuals with difficult behaviours. Left unresolved, one person can upset, demoralize, frustrate and obstruct the entire team. TheMembers’AssistanceProgram (MAP) is sponsoredbyCDSPI and provides confidential short-term counselling support, professional guidance, resources and referrals for dentists, dental office staffand immediate familymembers.MAP services are complimentary and accessible24/7/365. ContactMAPat 1.844.578.4040 or visitwww.cdspi.com/membersassistance-program MAP is operatedbyTELUS Health (formerlyLifeWorks), the largestCanadian-basedEmployee andFamilyAssistanceprovider in the country.Available services vary by region.UseofMAPservices is completely confidential within the limits of the law. • Healthy Workplace Series • The following article is adapted and reprinted with permission fromworklifehealth.com 38 | 2024 | Issue 3 SupportingYour Practice
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