When disrespect turns into bullying Just like schoolyard bullies who browbeat to get what they want, workplace bullies cross the line—emotionally and sometimes physically—by “shoving” their way to their goals. They may do this by excluding, intimidating, threatening, belittling or verbally/ physically abusing the people around them. The cost of bullying is high: it can shatter confidence, inflict emotional stress, and trigger depression in its victims. If it seeps into the workplace it can get in the way of employee concentration, productivity and morale. Spot the signs of bullying behaviour before its negative effects take hold of your practice. A few of these signs include: • Verbal attacks (e.g., raised voices, screaming, shouting, pointing fingers, rude gestures) • Becoming angry or aggressive when others don’t meet their expectations • Openly or indirectly threatening others • Instigating gossip or rumours about co-workers • Openly excluding people or giving them the “silent treatment” • Intentionally embarrassing, demeaning, irritating or intimidating people through words or gestures • Physical attacks—the most obvious and extreme form of bullying—such as throwing items, kicking, punching, or shoving to get what they want How to handle a workplace bully Handling a workplace bully is a daunting task for most people, especially if you are the target of aggression. You may feel intimidated and wish the problem would just go away. But this rarely happens: as long as the behaviour is tolerated it’s probably not going to disappear any time soon. Below are a few suggestions that may help. Raise the issue. Calmly and directly tell the offender his/ her actions or words are hurtful and unacceptable. Your colleague may be surprised by your concerns because he/she unintentionally upset you. Be clear. Explain that if the situation continues you will take the issue to the next level. Don’t ignore it. Studies show that over 96% of employees are aware of a co-worker being bullied. Don’t silently consent to bad behaviour: instead approach the target of the abuse and offer your support. If a bully becomes aggressive: • Stay as composed as possible and try to keep your voice relaxed and calm • Keep eye contact but don’t stare • Don’t try to engage the person physically unless you are in danger While physically aggressive incidents are uncommon, it’s always wise—especially because dentists work with the public—to map out a plan before an emergency situation arises. You can also avoid the damaging effects of workplace bullying by being proactive. Keep your eyes open for disrespectful deeds and deal with them honestly and courteously as soon as they come up, even if you’re not the target. Allowing rude or bullying behaviour to continue may seem simpler but, in the long run, it can pollute your workplace’s atmosphere and create a toxic environment. By holding amirror up to your own actions and remembering that there is always time to be polite and considerate—say thanks, compliment achievements, and deal with people in an open, well-mannered way—you can spread respect throughout your practice. 33 Issue 6 | 2023 | SupportingYour Practice
RkJQdWJsaXNoZXIy OTE5MTI=